FAQ

 

ORDERING, RECEIVING AND ASSEMBLING

Why are your prices so competitive? Is there a catch?

Nope, there is not a catch. We use a leaner business model and great connections with the bicycle industry to transfer the price benefit to our clients. To be more specific, these are the 2 main factors that allows our highly competitive prices:

  • We are a boutique bicycle brand that branched out from a bigger, very stable bicycle company with a very long history in the market. The connection with this big player helps us get amazing manufacturing costs.
  • We cut out middlemen and local bike stores costs by selling online (directly to you)

How long does it take to ship a fully customized bike?

We only take 1 day to put together the bike and have it ready to ship. All of our bicycles are getting shipped the next business day after your order

How long does it take to receive a fully customized bike?

It all depends where you are located. We ship all of our bicycles from our San Diego, CA office. To make it easy, we estimated the shipping time according to the time zone of the city where you live in.

1 day for Pacific Time Zone Cities, 2 days for Mountain Time Zone Cities, 3 days for Central Time Zone Cities and 4 days for Eastern Time Zone Cities.

How are the bicycles shipped?

We ship our bikes in a specially designed double-wall corrugated box. We use protective corrugated cardboard and bubble-wrap around all parts of the bike. We ask our clients to please be patient while removing all protective material, because in order to ensure that the bike arrives in perfect condition we need to over-protect certain parts. Everyone of our boxes includes 6 red “Fragile – This Side Up” stickers around the outside of the box to remind our friends at FedEx to handle it with care.

Where are the bicycles assembled and shipped from?

All bicycles are assembled and shipped from our main warehouse in San Diego, CA and Yes! Our office is very close to the beach, that’s one of the reasons why we are always in a good mood.

What payment methods can I use? are they safe?

You can choose from one of our two payment methods. Either PayPal or our own Credit Card processing Technology (VISA, MasterCard, American Express and Discover). Both payment methods comply with the highest customer information protection. PayPal owns the latest anti-fraud technology. Our own Credit Card Processing System protects our customers through an SSL Certificate, which guarantees personal data privacy, fraud protection, 24/7 monitor and advanced encryption protocols. 

How is the shipping cost calculated?

Don’t worry about it. We only charge $15 as a flat fee for packaging and shipping your brand-new bike to any of the contiguous United States (48 adjoining U.S. states plus Washington, D.C.) We do ship to Alaska, Hawaii and Puerto Rico but unfortunately due to the distance, we need to calculate additional shipping. 

How do I assemble the bike, once it arrives?

The bikes get shipped 95% assembled. The videos in this link http://projektbikes.com/support/instructional-videos/ show the steps to finalize the assembly process of your new bike. Finalizing the assembly process is the best way to get to know your new bike, how it works, how to maintain it and what to do in case something unexpected were to happen. All required tools are included in the box. A first-timer can easily finish a bike in less than 20 minutes.

What is the return policy?

We honor a 100% Satisfaction Guarantee. Our customers have 10 days, starting from arriving date, to apply for a return or exchange. To apply just send us an email to: CustomerService@projektbikes.com and provide order number, return reason or exchange description. You will receive a return/exchange authorization number and instructions within 48 hours.

Bicycles purchased at full price include a return-shipping label. To return a reduced-price bicycle, the cost of shipping the bike back to us is at the customer’s expense. 

What if the bicycle or parts arrive damaged?

To file a damaged product claim, just send an email to CustomerService@projektbikes.com including digital pictures of the damaged part(s), pictures of the shipping box as well as a written explanation. All claims are handled via email as we must have graphic information to evaluate the most efficient way to handle it. We respond to all damaged-product-claim emails within 48 hours.

When evaluating damaged claims, our team is extremely focused on the proper functionality and the aesthetics of the bicycle. We will make sure that your bike performs properly and that you have a beautiful, impeccable bicycle. Extremely minor imperfections such as a tiny scratch, or a tiny dent can occur during shipping. We consider this as “allowable” damage and could be denied on depending on the extent of the damage. 

THE BIKES

What is the recommended height for someone to ride your bikes?

We carefully designed our bikes offering a very wide adjustment range of the seat and handlebar to properly fit anyone from 5’ to 6’4”. Please refer to the “Frame Size” tab included in all of our bikes’ page to find more information regarding size and recommended user’s height

Does the fixie bike include breaks?

Yes, it includes front and rear breaks

Can the fixie be ridden as a fixed gear and as a free-wheel?

Yes! All of our fixie bikes include a Flip-Flop Hub, which allows you to ride it as a regular single-speed with a free-wheel or as a real fixed gear bike. For the convenience of our customers, we ship all of our fixie bikes on the free-wheel setting but you can always change the setting by only flipping the wheel around.

Do you only offer 1-speed for the Beach Cruiser?

Yes. We’re dedicated to the 1-speed easy living lifestyle for Beach Cruisers.

How many speeds are on the Urban / City Bike?

8 Speeds

What are the sizes of the frames and which one would fit me the best?

We offer different bicycle models (Beach Cruisers, Fixie Bikes and City Bikes) which come in different sizes. Please refer to the “Frame Size” tab included in all of our bikes’ pages on our site to find out the size and the recommended user’s height.

Is it true that all of your beach cruisers include a built-in bottle opener on the frame?

Yes, there is a very discrete bottle opener built-in on the non drive side chain-stay.